General FAQ

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According to Dr. Nikolas Stihl, in the early days of STIHL the products were colored a dark red. In the early 1970s it was decided that STIHL needed a more modern look and several branding changes were made. One was to change the color to a more dynamic, bright, and modern color choosing orange. Other changes included changing the logo and creating a specialized typeface. The orange over grey combination is now a registered trademark of STIHL.

Please submit a report. We also encourage you to contact us directly.

This can cause internal engine damage. STIHL recommends that you do not run your engine at wide open throttle without a load. A blower is under a load at all times, a trimmer is under a load as long as the trimmer head is in place and the line is to the correct length. A chainsaw is under a load when the bar and chain are in a cut.

Please contact STIHL to request a STIHL submission packet.

Please contact your local STIHL Dealer for spare parts assistance or call 1-800-GO-STIHL.

STIHL only provides technical training to our dealers and their employees. For more information, please visit our Professional Training page.

Yes. STIHL offers lawn mowers, powered by Lithium-Ion battery technology. Our lawn mowers are lightweight, quiet and ready to run with a simple squeeze of a trigger. Best of all, these mowers produce zero exhaust emissions, making it an environmentally responsible way to take control of your environment. Powered by swappable 36-volt Lithium-Ion batteries, our battery-powered lawn mowers deliver great cutting power and long run times. They’re also extremely quiet and compact, ideal for small lawns and noise-restricted areas.

Please go to the STIHL Recall Webpage to see if your unit is listed. If it is part of the recall, please take it to any authorized STIHL Dealer.

STIHL Inc. does not sell or refurbish products.

STIHL Inc. does not release IPLs (Illustrated Parts Lists) to anyone except authorized dealers, technicians, and distributors of our products. This approach provides the end user, in working through an authorized STIHL Dealer, the best opportunity for product performance and maintenance. Please see your local authorized STIHL Dealer for assistance in looking up parts. Parts lists have been constantly changing from the point at which your unit was first produced. By consulting your local STIHL Dealer, they will help ensure that you receive the correct part the first time.

It is the dealer's responsibility to register the product with the customer before the customer leaves the store. The dealers have their own service website for this purpose, as well as for technical and parts look-up issues. This is why we do not offer a website for this purpose for customers. There are several specific questions that must be agreed upon by both the dealer and the customer, such as proper instruction in the safe operation of the outdoor power equipment, and also to ensure that the proper instruction manual, tools and safety equipment have been offered to or received by the customer at the time of sale. Your sales receipt will help us identify the date of purchase if the unit has not yet been registered.

Please contact STIHL. Be sure to include a brief description, dealer name, city, and state.

STIHL does not release new products at a specific time of year. They are introduced when they become available.

STIHL Inc. does not offer specials or discounts. We sell to 10 different distributors throughout the country who in turn set up and supply dealers within their respective territories. These distributors offer promotions throughout the year. You will need to check with your local authorized STIHL Dealer for any specials or promotions. As a rule, trimmer and blower promotions are in the spring and early summer and chainsaw and blower promotions are offered in the late summer and fall.

STIHL does not produce a dedicated snow blower. However, our STIHL PowerSweep™ attachment available for the STIHL KombiMotor and YARD BOSS® units is ideal for removing water and light snow from hard, flat surfaces. In addition, our handheld and backpack blowers are suitable for light snow removal if the snow accumulation is not too great.

Our name is pronounced exactly like the metal “steel.”

STIHL recommends a 50:1 mix when using STIHL branded two-cycle mix oil (2.6 oz. of STIHL branded oil for 1 gallon of premium gasoline) on all of our gasoline-powered equipment.

All STIHL gasoline-powered engines can be used with up to a 10% (E10) blend of ethanol in the gasoline/engine oil mix. We also recommend that if a unit will be left unused for more than 30 days, that it be stored “dry.” This means emptying the fuel tank and then restarting and letting the unit run until all the fuel is consumed and the engine stops. For maximum performance and engine life expectancy, we also recommend using STIHL Ultra HP 2-cycle engine oil.
Note: STIHL recommends use of fuel with no more than 10% ethanol content. Using fuel with greater than 10% ethanol content may cause damage to your equipment and may void your STIHL warranty. Learn More

Please contact your local STIHL Dealer. Calendars are usually available in late November or early December, but supplies are limited. Note that not all STIHL Dealers carry the calendar.

Your local STIHL Dealer is the only way to obtain parts for your STIHL product. STIHL normally continues to manufacture repair parts for 10 years after the last production of a product and continues to sell them for as long as supplies last.

This site is operated by STIHL Inc. located in Virginia Beach, Virginia. The locator has only United States dealers listed. Click here to visit STIHL Canada's website.

Genuine STIHL products, parts and accessories are only sold through authorized local STIHL Dealers. STIHL has a large selection of equipment and accessories to choose from, and with many dealers offering online purchasing, you can pick up your quality STIHL products in-store or in some cases, even have them delivered to your home. To find out if your local dealer sells products online, use the dealer locator on our website.

You can view it here.

Click here to download instruction/owner's manuals or order through your local STIHL Dealer.

STIHL parts lists and service manuals are only available to our STIHL-trained technicians and dealers. Should you have specific technical questions, contact your local STIHL Dealer or call STIHL Customer Service at 1-800-467-8445.

A good test to determine proper oiling of the bar and chain assembly will be to lay a piece of paper or cardboard on the ground or a stump. Start the unit and hold it in such a way that the tip of the bar is approximately one foot above the paper. Apply full throttle and see if a thin line of oil appears on the paper. If this occurs, the unit is oiling properly. If your chainsaw is not operating properly, please see your local STIHL Dealer.

Many people type “www.STIHL.com” into their browser. This directs them to the worldwide site managed by our founding company in Germany, ANDREAS STIHL AG & Co., KG. It lists all of the countries with STIHL websites in alphabetical order, and that is the reason why the U.S. website is not listed first. Always enter “www.STIHLusa.com/en” in your browser to go directly to the STIHL USA website.

More information about becoming an authorized STIHL dealer can be found here.