Effective as of January 23, 2026.
Changes cannot be made to an order, but orders can be cancelled within 15 minutes of placement.
To cancel an order:
If a cancellation button is not shown, the order is no longer eligible to be canceled. After 15 minutes, customers can then contact the authorized STIHL dealer or retailer (“Dealer”) that sold them the product in case a cancellation is needed. If an order cannot be cancelled, don’t worry — once the products arrive you can return them in accordance with the returns section below.
Eligibility: STIHL offers a Seven (7) Day Customer Satisfaction Guarantee on select STIHL products. The STIHL Satisfaction Guarantee Program is extended to online purchases and allows a customer to return select STIHL serial-numbered products (exclusions below) to the participating selling Dealer for a refund (including taxes) or an exchange within seven consecutive days of the original purchase date. For non-serialized products, the customer will also have seven days to return the product.
Returns to Original Selling Dealer: All products must be returned to the original selling Dealer. For online purchases at stihlusa.com purchased and fulfilled through the Dealer with Buy Online, Pick-up in Store or Buy Online, Deliver from Store fulfillment, the product is required to be returned in-store.
Returns for Products Shipped to Home. Customers are responsible for all return shipping charges except when returning products due to damage or defects. We strongly encourage shipping the package with a carrier that can provide tracking and insurance, as STIHL and its Dealers cannot issue refunds for packages lost during shipment if proof of delivery is unavailable. For damaged or defective product returns, STIHL will provide return shipping labels.
Returned Goods Condition: Returns will be accepted upon further verification of the following:
We regret there are certain situations where only partial refunds may be granted. For example, if a product is not in its original condition, or is damaged or missing parts for reasons not due to our error. All returns are subject to inspection by the selling Dealer and its personnel as to identify possible use, misuse, missing components, damage or abuse. Refunds may be denied, or only partial credit given because of failure to pass a return inspection.
Shipping and Handling: Shipping and handling charges are only refundable if the product was shipped in error on behalf of the selling Dealer or if a product is damaged and a refund is given. Otherwise, shipping and handling charges are considered non-refundable.
Timing of Approved Refunds: Please allow approximately 20 business days from the date we receive the product for your refund to be credited to the payment method used for the original purchase.
The following serialized product models are ineligible for returns:
