Legal Terms and Conditions

This page states the Terms and Conditions and Community Guidelines under which You, the website visitor ("You") may use this website, which is owned by STIHL Incorporated ("STIHL"), as well as all other STIHL Websites operated and owned by STIHL, including without limitation,,, any STIHL Dealer website accessed through or (the dealer locator), or any STIHL mobile applications You may download (“App”) (collectively, the “STIHL Websites”). These Terms and Conditions govern Your use of these STIHL Websites, and any purchases of STIHL products (the “Products”) made over the STIHL Websites. Please read this page carefully. By using this website, You agree to be bound by all of the Terms and Conditions set forth below. If You do not accept these Terms and Conditions, please do not use the STIHL Websites. We reserve the right to change these Terms and Conditions at any time, and You agree to be bound by any such changes. Unless explicitly stated otherwise, any new features or functionality that augment or enhance the STIHL Websites shall be subject to these Terms and Conditions.

Your Servicing Dealer reserves the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by the credit card payment processor’s credit and fraud avoidance department. If Your order is cancelled after Your credit card (or other payment account) has been charged, Your Servicing Dealer will issue a credit to Your credit card (or other applicable payment account) in the amount of the charge. Your Servicing Dealer will attempt to contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. Your Servicing Dealer may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to You; however, Your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. Your Servicing Dealer does this to ensure that the card details are still valid and that You have sufficient funds to complete the transaction.

By confirming Your purchase at the end of the checkout process, You agree to accept and pay for the Products, as well as all shipping and handling charges and applicable taxes.

STIHL or Your Servicing Dealer reserves the right, including without prior notice, to limit the quantity of Products purchased per person, per household, or per order for any reason. Your Servicing Dealer will attempt to notify You should such limits be applied. STIHL also reserves the right, at our sole discretion, to prohibit sales to resellers. For purposes of these Terms and Conditions, “reselling” will be defined as purchasing or intending to purchase any Product(s) for the purpose of engaging in a commercial sale of the same Product(s) to a third party.

    b. Pricing Information/Availability/Errors

Your Servicing Dealer cannot confirm the price or availability of an item until after Your order is placed. Pricing or availability errors may occur on the STIHL Websites. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. STIHL or Your Servicing Dealer reserve the right to cancel any orders containing pricing or availability errors, with no further obligations to You, even after Your receipt of an order confirmation or shipping notice from Your Servicing Dealer. Your Servicing Dealer may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. Pricing for Products may be different on the STIHL Website than those prices available in stores at authorized STIHL dealerships, or on independent STIHL dealership websites.

    c. Promotional Codes

Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. STIHL and/or Your Servicing Dealer reserve the right in their discretion to impose conditions on the offering of any promotional code.