Recall FAQ


Recall FAQ

What is the nature of the recall of the Toolless Fuel Cap recently issued?

In cooperation with the U.S. Consumer Product Safety Commission, STIHL Incorporated is recalling certain STIHL Yard Power Tools with Toolless Fuel Caps sold in the U.S. as it appears the levels of ethanol, aromatics or other additives in some gasoline sold in the United States may distort parts of the fuel cap, which could make caps more difficult to install and/or remove. The products were sold throughout the United States by STIHL Dealers.

Click here for more details.

Which models are included in the recent Toolless Fuel Cap recall?

The STIHL products and model numbers subject to this recall are listed on the STIHL website.

How can someone identify the fuel cap in question?

Consult the STIHL website to determine if your product and serial number is included in the recall. If you have any doubts, you can contact STIHL Customer Service at 1-800-233-4729 or take the product to your local, authorized STIHL Dealer.

Click here for more details.

Are all STIHL toolless fuel caps included in the recall?

No. This recall only applies to the caps on the specific products, models and serial numbers indicated. Customers can determine if their product is affected by the recall by visiting our recall page or contacting STIHL Customer Service at 1-800-233-4729, or take the product to your local, authorized STIHL Dealer.

What should a customer do if he or she has one of the models listed in the recall?

Customers should discontinue use of the STIHL product identified in this recall immediately and take it to an authorized STIHL Dealer. If the machine(s) has a fuel cap that is being recalled, the Dealer will install a new toolless fuel cap at no cost.

If you need to locate your nearest STIHL Dealer:

  • Consult our Dealer Locator at www.stihlusa.com
  • Call our Customer Service number: 1-800-GO-STIHL
  • Email us via Contact Us

If you have any questions regarding the recent Toolless Fuel Cap recall, please:

  • Contact a STIHL representative at 1-800-233-4729
  • Email us via Contact Us

If you have any questions regarding any other STIHL recall, please:

  • Contact a STIHL representative at 1-800-GO-STIHL (467-8445) and select Option 2, or
  • Email us via Contact Us

Why was the recall for the toolless fuel cap issued?

It appears that the effects of the levels of ethanol, aromatics or other additives in some gasoline sold in the United States on the toolless cap can make the caps more difficult to install and/or remove. If a fuel cap is not properly installed and fuel spillage results, there is a risk of fire if an ignition source is present, which could result in a burn injury, though STIHL Incorporated has received no reports of injuries at this time.

Click here for more details.

Have there been any injuries?

STIHL Incorporated has received no reports of injuries related to the caps subject to this recall.

My product appears to be operating okay. Can I still use it?

No. Discontinue use of the STIHL product identified in this recall immediately and take it to an authorized STIHL Dealer or:

  • Contact a STIHL representative at 1-800-GO-STIHL (467-8445) and select Option 2, or
  • Email us via Contact Us