Frequently Asked Questions
Check out some of our most commonly asked questions about products,
Dealer information and the STIHL company. Don’t see your question listed?
Use our contact form for a quick answer, or visit your local
STIHL Dealer.
Click on the questions below to expand and view answers.
How do you pronounce the name STIHL?
Our name is pronounced exactly like the metal "steel."
What is the correct oil mix for my older STIHL chain saw, trimmer, or blower?
STIHL recommends a 50:1 mix when using STIHL branded two cycle mix oil (2.6 oz. of STIHL branded oil for 1 gallon of gasoline) on all of our gasoline powered equipment.
Will a 10% (E10) blend of ethanol hurt my gas-powered STIHL product?
All STIHL gasoline powered engines can be used with up to a 10% (E10) blend of ethanol in the gasoline/engine oil mix. We also recommend that if a unit will be left unused for more than 30 days that it be stored "dry." This means emptying the fuel tank and then restarting and letting the unit run until all the fuel is consumed and the engine stops. For maximum performance and engine life expectancy we also recommend using
STIHL Ultra 2-cycle engine oil with built in stabilizer.
Can you send me a calendar?
Please contact your local STIHL Dealer. Calendars are usually available in late
November or early December, but supplies are limited. Note that not all STIHL Dealers carry the calendar.
I need a part for my STIHL product. Who do I contact?
Your
local STIHL dealer is the only way to obtain parts for your STIHL product. STIHL normally maintains a stock of repair parts for up to 10 years after the last production of a product. This site is operated by STIHL Inc. located in Virginia Beach, Virginia. The locator has only United States dealers listed.
Click here to visit STIHL Canada's Web site. Genuine STIHL products, parts and accessories are only sold through authorized
STIHL Dealers. Now you can reserve items at your local STIHL Dealer, right from your computer! STIHL has a large selection
of equipment and accessories to choose from, and with STIHL Express, you can ensure all the items you want are in stock,
assembled and ready to run when you arrive. To find out if your local Dealer is participating in STIHL Express, use the
Dealer locator on our Web site. You can have one mailed by going to our catalog request section, or you can view it by
clicking here.Click
here to download instruction/owners manuals or order it through your
local STIHL dealer.STIHL parts lists and service manuals are only available to our STIHL-trained technicians and
Dealers. Should you have specific technical questions, contact your local STIHL
Dealer or STIHL Customer Service at 1-800-GO-STIHL. The Dealer should register your
STIHL product for you at the time of purchase.
How do I know that my chain oiler is working correctly?
A good test to determine proper oiling of the bar and chain assembly will be to lay a piece of paper or cardboard on the ground or a stump. Start the unit and place the tip of the bar approximately
one foot above the paper. Apply full throttle and see if a thin line of oil appears on the paper. If this occurs, then the unit is oiling properly. If your chain saw is not operating properly, please see your
local STIHL Dealer. Many people type
www.STIHL.com into their browser.
This directs them to the worldwide site managed by our founding company in Germany, Andreas STIHL. It lists all of the countries with STIHL Web sites in
alphabetical order, and that is the reason why the U.S. Web site is not listed first. Always enter www.stihlusa.com in your browser to go directly to the STIHL USA Web site.
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