Frequently Asked Questions
Check out some of our most commonly asked questions including product facts, dealer information and general inquiries. Don’t see your question listed? Use our contact form for a quick answer, or visit your local STIHL dealer.
Click on the questions below to expand and view answers.
How do you pronounce the name STIHL?
Our name is pronounced exactly like the metal "steel."
What is the correct oil mix for my older STIHL chain saw, trimmer, or blower?
STIHL recommends a 50:1 mix when using STIHL branded two cycle mix oil (2.6 oz. of STIHL branded oil for 1 gallon of gasoline) on all of our gasoline powered equipment.
Will a 10% (E10) blend of ethanol hurt my chain saw, trimmer, or blower?
All STIHL gasoline powered engines are OK for use with up to a 10% (E10) blend of ethanol in gasoline.
Can you send me a calendar?
Please contact your local authorized STIHL dealer. They are usually available in late November or early December, but do not last long. Not all STIHL dealers carry the calendar.
I need a part for. who do I contact?
Your local authorized STIHL dealer is the only way to obtain parts for your STIHL product. STIHL normally maintains a stock of repair parts for up to 10 years after the last production of a product. This site is operated by STIHL Inc. located in Virginia Beach, Virginia. The locator has only United States dealers listed. Just click on the following link to visit STIHL Canada's Web site; www.stihl.caGenuine STIHL products, parts and accessories are only sold through authorized STIHL retail dealers. To find the dealer nearest you, use the dealer locator on our Web site by clicking here.You can have one mailed by going to our catalog request section, or you can view it by clicking here.Click here to download instruction/owners manuals or order it through your local STIHL dealer.
How can I get a parts list or service manual?
STIHL parts lists and service manuals are only available to our STIHL trained technicians and dealers. Should you have specific technical questions you should either contact your local STIHL retail dealer or STIHL Customer Service at 1-800-GO-STIHL then select option 2 to speak with a service representative. The dealer should register the product for you at the time of purchase before you leave the store.
How do I know that my chain oiler is working correctly?
A good test to determine proper oiling of the bar and chain assembly will be to lay a piece of paper or cardboard on the ground or a stump. Start the unit and place the tip of the bar approximately 1 foot above the paper. Apply full throttle to the unit and see if a thin line of oil appears on the paper. If this occurs, then the unit is oiling properly. If your chain saw is not operating properly, please see your local STIHL dealer.Many people type www.STIHL.com into their browser. This directs them to the worldwide site, managed by our founding company Andreas STIHL in Germany. It lists all of the countries with STIHL Web sites. These Web sites are listed in alphabetical order and that is the reason why the U.S.A Web site is not listed first. If you wish to access the Web site for the United States, please visit www.stihlusa.com.
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